Following the hacker attack on its customer database, Fasthost has asked all customers to change their passwords. Yesterday we received the following:
Due to continued efforts to increase the security of our servers and the security/protection of all of our customers, on 13 December 2007 all mailbox passwords will be reset.”
Since mid-October we have been experiencing occasional problems accessing our website (writing up new web pages; setting up customer’s Virtual Flyers; and problems with our e-mail services).
We regularly watch the BBC2 programme Working Lunch, which reported on the problem, and we wondered if this was the reason for our email problems and being locked out of the website. The BBC reported that all customer passwords will be reset on the 13th which co-insides with what we have just been sent yesterday. Basically it would seem to boil down to: (1) they previously stored the passwords in plain text and (2) they’ve been hacked. Incredulity was expressed in the programme that the passwords were stored in plain text.
We can confirm that we are not aware of any intrusion on our website and that all our customer details are secure. We sincerely apologise for any slowness in responding to emails, writing up of your virtual flyers and your requests for new festival web pages.
